Shipping policy

Standard Delivery (FREE): To the U.S.A. only

  • Standard Delivery: Ships in 1 to 3 working days, and Transit Time takes an additional 3-9 working days.

  • Deliveries are typically made Monday to Friday between 8.00 am and 6:30 pm.

  • Working days are Monday to Friday (and don't include public holidays or weekends).

  • We do not ship orders on weekends or holidays.

Shipping: U.S. orders typically arrive within 3 to 9 business days.

All orders will receive an email confirmation that includes tracking information once the package ships.

Our Guarantee

  • Peace of Mind Delivery: If your order happens to get lost or damaged on its way to you, we’ve got you covered with a free replacement. Just reach out to our support team. 

  • 100% Satisfaction Promise: We take pride in the quality of our products and aim for complete satisfaction. If you are less than happy with your purchase, you can easily return it for a full refund or a replacement. 

Important Remarks

Refunds are not given on free items. However, replacements are given for items lost during shipping.

Replacements are also sent up to 7 days after receiving your free item if it is damaged.

Tracking your order:

To track your order, please contact us at support@kalotop.com with your full name, mailing address, and confirmation number.

Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). It is usually 13 characters long and starts and ends with a letter.

If you cannot find your tracking number, please get in touch with us at support@kalotop.com